RETURNS POLICY

Empires of the Sun designs hand-crafted items using unique and antique materials. Each piece may be crafted by many hands, from artisans all over the world. Because of this, each piece contains imperfections due to its handmade nature. To us, it's perfectly imperfect.

We make every effort to portray our goods as 'true to life' as possible. However, due to image photography, compression, different screen resolutions and displays, some colours might be slightly different. To have the best indication of true colour, please ensure you view all images and any accompanying videos. If for some reason you are unhappy with your purchase, please contact us via info@empiresofthesun.com.au or Facebook.

We do not accept returns for 'change of mind' sales. We will accept refunds for broken and damaged items as long as the items are returned to us. We stand by our craftsmanship, and in the unlikely case that your jewellery breaks due to craftsmanship issues, we will repair and return it to you free of charge. However, if any breakages occur due to dropping, impact damage or any cause outside of craftsmanship, no returns will be accepted.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ADDITIONAL NON-RETURNABLE ITEMS

* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@empiresofthesun.com.au

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@empiresofthesun.com.au and send your item to: 5 Caithness Court, Sorrento, QLD, 4217, Australia.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to: 5 Caithness Court, Sorrento, QLD, 4217, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.